Spencersonline Reviews

Paid for priority shipping, did not get sent priority, then they blame it on the post office. 2 separate customer "service" reps hung on me without resolution, and I did not even swear at them. So overall terrible, but they are good at taking your money.

I have been dealing with the corporate offices for the past 2 months, they know that I'm due a refund. I was told the refund will be issued a refund per this email
(Thank you for reaching out to Guest Services. We are sorry to hear that you have not received your refund. We checked the status and see that your refund was approved and should have processed into your account. We would like to collect the first 12 digits of the card used, so we can escalate this refund issue to our Finance Department. Our Finance Department will be able to research your refund and manually enter this is need be. Please contact us at 1-866-586-0155 Option 2 so we can confirm the information we have. If the card is no longer valid, we would like to collect a new card number or a PayPal email address so we can have this refund processed for you. Please provide this information at your earliest convenience so we can forward it to our Finance Department.
Thank you,

Abigail T.| Guest Services Coordinator
Spencer’s/Spirit Halloween|
6826 Black Horse Pike | Egg Harbor Township, NJ 08234
)
what a crock of crap company

I ordered a backpack for my daughter's first day of school online. I got a confirmation and also a time frame when to expect the backpack it never arrived at that time frame and now she's out of a backpack for thr first day of school and when I called customer service I explained the situation and was expressing on how I was upset she said she couldn't hear me and ended the call real quick. She was listening perfectly fine when I read the confirmation number. I'm never ordering there again!

I didnt recive my package it was marked as delivered and spencers says they cant do nothing about it that I should just wait I've been waiting they dont even wanna give me a refund

Bought one item for my wife three days ago. It wasn't quite what she wanted, so I returned it unopened, undamaged, with the receipt. They would not refund my money, only offering store credit, citing "store policy". Store credit does me no good, as there is nothing there that I want. I left and threw the item in the trash, which is where their awful customer un-service belongs. Will never be back.

I got the coolest wallet. SUUUUUPER overpriced, but it's cool so it doesn't matter lol. $#*! gummies though?

I came in today to shop around as I frequent this location often. Upon arrival I wasn't greeted with a hello or a smile, but simply a glare from a disgruntled white female employee. I tried on a pair of sunglasses and placed them on my head so my hands were free to browse their ginormous t-shirt section. This employee, Bella, then walks up to me and accuses me of shoplifting and tells me to leave. As someone who shops at Spencer's and has spent hundreds of dollars there on merchandise, I was appalled. I tried to explain the misunderstanding, but all she said was "byeee!" in a sarcastic rude tone. I'm a Native American woman and I have never been treated with such blatant disrespect and stereotyping. She is a very ugly girl with an ugly soul. Bella, if you read this- try not to judge a book by it's cover. I had two friends pass away last night and thought that some retail therapy might help. Clearly not. I will not be shopping here again and I will be telling my many many MANY friends who also loves Spencer's to stay away. Hot topic is better with friendlier employees anyways. Best to spend your money there. Thanks nothing, Bella. I found a better pair of sunglasses next door. I hope you do something about this because this is very unacceptable and I will get the news involved if I have to because they tend to react poorly when injustice and racism is happening in our city. Thanks!

Normal day, right? We went to our local mall to go shopping because my paycheck finally came in. So we went and explored all the shops, until we came across a store that looked like a Hot Topic spinoff. SPENCERS. We decided to go inside because my boyfriend's goth cousin loves emo $#*! like platform boots and ripped jeans, all the basics. So I was going to get her something. We went into the store, and it was the last thing we expected. There was too much nudity and sexual stuff in there, and they didn't even have a sign that said "NO KIDS ALOUD". We quickly tried to hurry out of the store, until my little sister, Melissa, who is 8 years old, picked up a seemingly innocent mug. She turned it around to face her, screamed, and then dropped it, shattering the mug. She then fled from the store, and I had to go looking for her with my bf before an employee saw the shattered mug. After 16 minutes of searching, we finally found her have a mental breakdown in the mall bathroom because she forgot to take her OCD and ADHD meds. When we went home, I had to explain to my mother why she was traumatized and had a mental breakdown, and my mother flipped out and immediately took her to urgent care. It turns out, she was diagnosed with chronic dry eye, autism, post traumatic stress disorder, and PTSD. And this is ALL. SPENCERS. FAULT.

If u can pay with Apple Pay or apple credit card just close this $#*! down. Even the Mexican food by my house takes Apple Pay you guys SUCK!
This is for the store in Oceanside at the mall

Horrible customer service. They gave me the run around on multiple occasions, about a package I didn’t receive . Every time I called I was told to wait more. Saying shipping carrier sometimes mark packages delivered when they haven’t been. The longest I was told to wait was 3 months. Call us back in June that’s ridiculous! All I wanted was a refund and I haven’t got it. They offered a store credit which I didn’t want. How can you offer store credit but not a refund it makes no sense to me. I will never shop with the business again.